Big Boost Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Big Boost’s online casino services in Canada. They explain our relationship with you, the obligations you accept as a player, and the operating practices that govern accounts, payments, promotions and dispute handling. By registering or using our site you agree to comply with these terms and any additional conditions linked to specific services or promotions.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only one account is permitted per person, household and device unless we explicitly approve otherwise. You must not share login details or allow others to use your account. We may suspend or close accounts suspected of fraud, money laundering, multiple-account abuse or other breaches of these terms. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To register and play you must be of legal gambling age in your province or territory and located in a jurisdiction where our services are permitted. We require truthful personal information at registration. Accounts found to be created by underage or otherwise ineligible individuals will be closed and any funds may be withheld pending verification.

Acceptable platform use

Use of the platform must comply with applicable law and these terms. Prohibited actions include cheating, collusion, bonus abuse, use of automated bots, and attempts to bypass geographical restrictions such as VPN use. We reserve the right to investigate suspicious activity and to limit, withhold or revoke winnings where abuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms listed on the relevant promotion page. Bonuses typically require qualifying deposits, may require opt-in and often carry wagering requirements and play-contribution rules. Certain payment methods may be excluded from bonus eligibility. We may set maximum bet limits while bonus funds are active and may void bonuses where terms are breached. Always read the specific promotion terms before opting in.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players. Deposits generally credit instantly; withdrawals are subject to verification checks and our approval process. We carry out Know Your Customer (KYC) checks and may request government ID, proof of address and payment-source documents before processing withdrawals. Withdrawal limits and processing times vary by method and account status.

Verification and holds

Verification is required to protect customers and to comply with financial controls. Pending satisfactory verification we may place temporary holds on withdrawal requests. We will communicate required documents and expected processing steps through your account area.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve most issues directly and promptly. If a complaint cannot be resolved with us, you may refer the matter to any external dispute resolution services indicated in your account documentation or local consumer protection authorities, where applicable.

Updates to terms and conditions

We may update these terms from time to time. We will post revised terms on the site and, where required by law, notify active customers. Continued use of the site after an update constitutes acceptance of the revised terms. Significant changes affecting your rights will be communicated in advance where practicable.